CANCELLATION POLICY

• If you are unable to attend an event you are registered for, we need to know before the event begins in order for you to receive any refund or credit.
• You can contact us at 510-433-0700, ext 0, or nvc@baynvc.org
• There are no partial refunds or credits if you miss a part of a series, workshop or any event.
• An administrative fee will be charged for all cancelled registrations.

The fee will be:

o $30 for Events $600 or under

o $50 for Events $600 to $1200

o $100 for Retreats, intensives, year-long programs

REFUNDS

• To receive a refund for a series, please contact us at least two business days before the first class.
• If the series has a "first night free", then you can contact us two business days before the second class or session.
• If BayNVC cancels the event for any reason, you will receive a full refund.

• To receive a refund, please contact us at least 3 business days before the workshop begins.
• A credit will be issued if you contact us later than 3 business days before the workshop begins.

• If you cancel 3-7 business days before the retreat begins, you will be charged 50% of room & board
• If you cancel 1-2 business days before the retreat begins, you will be charged 75% of room & board
• There are no refunds as of 5pm the night before the first session of the retreat.

• Refunds decided on a case by case basis with lead trainer

CREDITS

• If you cancel your registration less than 2 business days before the beginning of the class or workshop, you can receive a credit for the amount you paid.
• All credits must be used within one year from the date of issue.
• In order to use a credit, please contact the office to register for the event. We are unable to process credits online.
• Credits are non-transferrable

WHY DO WE HAVE THESE POLICIES:

• Once the event has begun, we have already made many decisions based on the total revenue generated (like paying the teacher, turning away participants from a full class, paying a support person if attendance is over a certain number, etc.).
• If you cancel, we would like to be sure the people on our waiting list have enough notice to be able to attend the event.
• There is a surprising amount of paperwork involved in each registration and cancellation. For our own sustainability, we charge an administrative fee to help defray these costs.